Chronicall
Products > Call Logging
What is Chronicall?
Chronicall is the Call Reporting suite developed exclusively for Avaya IP Office. Chronicall differs from other reporting solutions because it connects directly to your phone system and monitors each event of every call that comes in, out, or within your enterprise.
Chronicall's unique Cradle to Grave interface allows you to search, filter, and find in-depth details about every call, agent, and group on your system.
Chronicall comes with over 80 standard reports, charts, and graphs. The Custom Reports module allows you to modify any of the existing reports or create your own new reports using Chronicall's detailed database.
Chronicall is the Call Reporting suite developed exclusively for Avaya IP Office. Chronicall differs from other reporting solutions because it connects directly to your phone system and monitors each event of every call that comes in, out, or within your enterprise.
Chronicall's unique Cradle to Grave interface allows you to search, filter, and find in-depth details about every call, agent, and group on your system.
Chronicall comes with over 80 standard reports, charts, and graphs. The Custom Reports module allows you to modify any of the existing reports or create your own new reports using Chronicall's detailed database.
We understand that there are a lot of different reporting options for you to choose. However, one of the most unique aspects of Chronicall is our Cradle to Grave program and Call Detailed View that allows for a greater in depth look into your reports. These programs allow you to view every detail about each call in a chronological order. The layout can be customized to fit your company’s needs and you can filter the data to only show the specific calls you are looking for. You can use Cradle to Grave or Call Detailed View to verify our reports to ensure their accuracy. You can also use these programs to troubleshoot the phone system to ensure calls are being routed to the appropriate destination
